Legal

No Cancellation Policy

Last updated: July 28, 2026

All rentals are final. No cancellations. No refunds.

Once your rental has been approved and payment has been made, the booking is locked. There are no exceptions to this policy regardless of the reason for cancellation.

1. Why This Policy Exists

Every vehicle in our fleet is reserved exclusively for you once your booking is confirmed. When a vehicle is committed to a renter, it is removed from availability for all other applicants. A cancellation at that point represents a direct loss to the business that cannot be recovered.

This policy exists to protect the integrity of our rental operation and to ensure that vehicles remain available to drivers who are committed to using them.

2. What "No Cancellation" Means

  • There is no cancel button on this website or in our booking platform
  • Calling or emailing to cancel does not entitle you to a refund
  • Changing your mind, finding another vehicle, or no longer needing the car does not qualify for a refund
  • Personal circumstances including illness, job changes, or platform deactivation do not qualify for a refund
  • Initiating a chargeback with your bank for a valid, confirmed rental is considered a violation of our rental agreement and may result in permanent ineligibility

3. Before You Pay — Read This

You are required to read and acknowledge this policy before your payment is processed. By completing payment you confirm that you have read, understood, and agreed to the no-cancellation and no-refund terms.

If you have any questions about a vehicle, pricing, availability, or your eligibility before booking — call us first. We are available 7:00 AM to 9:00 PM daily. It is always better to ask before paying than to wish you had after.

4. The Security Deposit Is Separate

The security deposit is not your rental payment.

The no-cancellation policy applies to your rental payment. Your security deposit is a separate charge held against potential damages, unpaid balances, mileage overages, fuel, tolls, tickets, and other amounts that may be owed under the rental agreement.

Daily rental deposit: $250
Weekly rental deposit: $100
Drive to Own program deposit: $1,000

The deposit is refunded after the vehicle is returned and inspected, subject to deductions for any amounts owed. The deposit refund timeline and any deductions are governed by the Vehicle Rental Agreement you sign at booking.

5. Early Returns

If you return the vehicle before your rental period ends, you are not entitled to a refund for unused days. Daily rentals are billed per day for each day the vehicle is in your possession. Weekly rentals are billed per week. Returning early does not reduce what you owe.

6. Late Payments

A two-hour grace period applies after each scheduled payment. A payment that remains unpaid after the grace period is subject to a $14.99 late fee. Repeated late or missed payments may result in termination of the rental. If your rental is terminated due to non-payment, no refund is issued for payments already made.

7. Vehicle Unavailability

In the rare event that a vehicle becomes unavailable after your rental has been confirmed due to a mechanical failure, accident, or other circumstance beyond your control, we will make every reasonable effort to place you in a comparable vehicle. If a comparable vehicle cannot be provided, a refund of your rental payment will be issued for the affected period.

This is the only circumstance in which a refund of the rental payment may be issued, and it is initiated by us — not by a cancellation request from you.

8. Acknowledgment

By submitting a rental application and completing payment you confirm:

  • You have read this No Cancellation Policy in full
  • You understand that no refunds will be issued for cancellations for any reason
  • You understand that early returns do not entitle you to a refund
  • You understand that the security deposit is separate from the rental payment and is subject to its own refund terms
  • You agree to be bound by this policy and the Vehicle Rental Agreement

9. Questions

If you have questions about this policy before booking, contact us. We would rather answer your questions upfront than have a dispute later.

Rideshare Car Rentals LLC

161 Peachtree Center Ave, Atlanta, GA 30303

1-800-738-8299

billing@rideshare-car-rental.com

Hours: 7:00 AM – 9:00 PM, daily